Troubleshooting
What to check when jobs, scores, documents or email tracking are not appearing.
Most problems come down to a handful of causes: no search titles set, no credit left, a mailbox that has stopped connecting, or a background pass that has not run yet. These articles work through each of them in the order worth checking. If no jobs are appearing, start with your search titles. If the mailbox has stopped syncing, press Test, because the status chip never checks itself. A failed subscription payment is fixed by updating the card through Manage, and nothing is deleted. Where the answer is not written down, the Getting help article says how to ask so the reply is useful first time.