Contact

Try the help centre first

Most questions about using Rolehound are already answered in the help centre — finding jobs, connecting a mailbox, documents and billing, along with the handful of things that go wrong most often. Reading the article closest to your problem usually gets you an answer sooner than writing does.

What to put in your message

Four things make a question answerable first time: what you did, naming the page and the button; what you expected to happen; what happened instead, word for word; and when it happened, as a date and a time. For anything about money, add the invoice number from the Payments table on your Billing page.

Never send your password, an API key or a mailbox app password. None of them helps, and none is needed. Getting help goes through this in more detail.

Data requests

Asking what is held about you, asking for a copy of it, and asking for it to be deleted are all done through the form below. There is no self-service button for any of the three in Rolehound, so each is handled by hand and confirmed to you when it is done. Say which of them you want. The privacy policy sets out what is held, on what basis, and what your rights are.

Refunds

Refund requests go through the same form. Tell us which payment it is — the date and amount, or the invoice number from your Billing page — and what went wrong. There is no automated refund button, so a person reads the request and answers it. Cancelling a subscription is a separate thing and you do it yourself, from the Manage button on the Billing page. The refunds and cancellation page covers both.