Your trial and your subscription

Every account starts on a trial. It is granted the first time your billing account is set up, which in practice is your first signed-in page load, and it runs for 14 days. The whole product is open during it: import a CV, set your criteria, watch companies, connect a mailbox, generate documents.

Registering asks for an email address and a password, plus an optional referral code. No payment card is wanted at sign-up, and none is needed to start.

A new account is also given its starting credit — £2 — so the first CV import and the first scores have something to draw on. That is credit, not subscription, and the two are separate: see how billing works.

Subscribing

Press Subscribe on the Billing page. You are handed to a checkout page hosted by Stripe, you pay there, and you come back to Billing with a short confirmation. Card details never reach Rolehound. The status beside Subscription updates once Stripe confirms the payment — it reads Active when everything is settled.

Changing or cancelling

Manage, next to Subscribe, opens Stripe's own billing portal. Change your card, update your billing details, or cancel from there.

Cancelling does not close your account or remove anything from it. Your jobs, your applications, your generated documents and your whole history stay where they are, and so does any credit you have already bought.

If a payment fails

Stripe retries a failed card itself, and while it is retrying your subscription reads PastDue rather than dropping straight out. There is a grace window of 7 days measured from the moment that status was recorded, so a routine card reissue does not interrupt you while the payment is being sorted out. Fix the card through Manage and the status returns to Active.

What you would see

If access to job discovery and mailbox sync is ever closing or paused for a lapsed subscription, a banner appears across the top of the app saying so, with a Subscribe button in it. No banner means nothing has changed. Either way nothing is deleted, and nothing about your subscription touches your credit balance — running out of credit is a separate thing, covered in topping up credit.